Frequently Asked Questions
Everything you need to know about Clover needlecraft tools, shipping policies, and order support.
Where are Clover products manufactured?
Clover Needlecraft, Inc. is a subsidiary of Clover Mfg. Co., Ltd. based in Osaka, Japan. Our high-quality tools are primarily manufactured in Japan, ensuring the precision and durability that crafters worldwide have trusted since 1925.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Depending on your location within the United States, shipping via UPS or USPS generally takes between 3 to 7 business days.
What is your return policy for defective items?
We take pride in the quality of our products. If you receive a tool that is defective or damaged, please contact our customer service team within 30 days of purchase for a replacement or a full refund.
Can I purchase Clover products for my retail store?
Yes, we offer wholesale accounts for established businesses in the craft industry. Please visit our 'Wholesale Application' page to submit your business credentials and tax ID for review.
Are your needles and crochet hooks suitable for beginners?
Absolutely. Clover is famous for ergonomic designs, such as our Amure Crochet Hooks and Takumi Bamboo Needles, which are specifically engineered to reduce hand fatigue and provide smooth glide, making them ideal for both beginners and experts.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal for secure and convenient checkout.